.png)
.png)
Topics: Being Attentive, Customer Lifecycle, Loyalty
(Originally posted on 11/5/13. Refreshed and enhanced in order to further capitalize on the popularity of the info.)
A key ingredient to creating a "wow" customer service experience is your ability to be attentive and to actively engage through the use of strong listening skills. We have to be attentive during every interaction with the customer, otherwise there will be a disconnect between what the customer is saying, both verbally and nonverbally, and what you are doing. We must give our customers our complete attention so we can truly understand what is being said; simply listening to and hearing what customers say is not enough. The words being spoken are just the beginning. You must pay attention to all of the extra, little things.
Topics: Memorable Interactions, Customer Service Skills, Customer Service Skills List, Being Attentive, Listening
Everyone can benefit from a few "tune-ups" here and now. This new ProSolutions series will help do just that. We will carefully look at service opportunities that, in many cases, have easy fixable solutions that just need to be implemented into daily operations. Keep a lookout for the next two-minute tune-up in a few weeks!
Topics: Being Attentive, Customer Experience, Communication
When handling a customer inquiry, it's our response that can often make or break a customer's experience or opinion of the experience. A delayed response, or no response, is also very dangerous when talking with a customer. Luckily, positively acknowledging the inquiry and stating an eagerness to assist is very simple. Most often, you can follow this formula, as shown above, to easily inform the customer that you understand and will assist, which is all they want to know.
Topics: Being Attentive, Customer Service, Communication
