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ProTip: Self-Awareness Beings Self-Improvement

Michelle Nitchie | May 5, 2021 9:00:00 AM

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Topics: Memorable Interactions, Empowerment, Expectations, Self Improvement, Take Responsibility

ProTip: Be Creative and Resourceful

Michelle Nitchie | Apr 21, 2021 9:15:00 AM

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Topics: Business Skills, Goals, Empowerment, Decision Making, Take Responsibility

Consider Non-Negotiables For Your Success

Jana Love | Aug 6, 2019 9:12:00 AM

What are your non-negoticables

What are non-negotiables ("NN's")? When my daughters were growing up, I talked a lot about this topic. They knew from an early age that I would be asking them if they have determined any non-negotiables for themselves. I used to tell them that the beauty of this exercise is that it takes all the pressure off you once you have determined what is, or what is not, non-negotiable in your life. These are constants, we don't dabble in or waver or move them in and out of our lives. Once you have decided, you never need to make this decision again ~ wall-la! Life is full of decisions to make and it can be exhausting trying to determine "yes or no, should I or shouldn't I, will I or won't I, are they or aren't they..."

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Topics: Empowerment, Self Improvement, Take Responsibility

ProTip: Give the Customer a Win

Michelle Nitchie | May 28, 2019 9:04:00 AM

ProSolutions - Customer Hero

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Topics: Memorable Interactions, Customer Service Skills, Respect, Empowerment, Generosity

ProTip: Invent the Future

Michelle Nitchie | Jul 17, 2018 9:04:00 AM

ProSolutions - Invent the Future

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Topics: Goals, Innovation, Empowerment, Growth

ProTip: Are You Fueling Your Team with ARE?

Michelle Nitchie | Feb 9, 2016 9:04:00 AM

Space_Shuttle.jpgAppreciation, recognition, encouragement: ARE.  Together they make up a cost-free, fully sustainable fuel, one that builds self-confidence  and self-esteem, boosts individual and team performance, and keeps an organization running cleanly and smoothly.  ARE is more powerful than the fuels that make engines roar and space shuttles soar, because it propels human energy and motivation.  And unlike costly, nonrenewable fuels like oil and gas, its supply is inexhaustible.  You can give out ARE all day long, at home and at work, and wake up the next morning with a full tank.  In fact, the more we use, the more there is, because every time people receive some ARE they discover more of their own internal supply and start giving away the overflow.

-Lee Cockerell, Creating Magic

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Topics: Thanks and Appreciation, Teamwork, Culture, Leadership and Management, Empowerment

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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