From someone that spent 19 years as Arnold Palmer's neighbor from October to April each year, his passing hit me hard. Most of us know him as the "King of Golf," which is very true, but, with or without the golf status, there is no denying the impact that he had on the very young, to the very old, and across many industries. His statistics in golf are indisputable, and the respect and admiration he commanded as a human being are nothing short of extraordinary. Pete Jansons wrote an article in the HiringSite blog powered by CareerBuilders called, 5 Small Business Leadership Lessons from Arnold Palmer, and it got my attention. Why? ProSolutions is almost 28 years old, and remains a small business. Any lesson from the "King" is more than worth my time. 

Some days/weeks/months are better than others, right? Well, several things happened this week in our ProSolutions world that made serveral of us sing:

Mama said there'll be days like this
There'll be days like this mama said
(Mama said, mama said)

We are blaming it on the full moon, but regardless, there is nothing like some good ole, well put, inspirational words from the "Best of the Best" to get us back on track and inspired about why we love Customer Service so very much. Enjoy and share these 35 customer service quotes provided by Provide Support, LLC, author Olga.  

We are in the business of taking care of people.  It doesn't matter if you're a doctor, a nurse, or a janitor or if you carry a leadership title, we all must champion and execute on the common goal of coming in every day to make sure we take care of our next patient.

-Dr. David Feinberg, former CEO of the UCLA Hospital System, quoted in Prescription for Excellence

Happy New Year to all! What will 2015 bring? July 3, 1985, the movie, Back to the Future hit the theaters, and the year of the future in this movie was 2015. So, welcome to the future ladies and gentlemen! 

As many do each New Year, I too, fall into considering change, a better self, and what improvements do I need to make to ensure a better me! For me personally, it is not about New Year resolutions necessarily, it's more about a new vision for the New Year. The beginning of a New Year is refreshing because it gives you permission for all sorts of new decisions that somehow don't happen as easily once the year is in full swing. One of my new visions for 2015 is to read more each day. So who better to inspire my vision for reading, than the inspiration king himself, Zig Ziglar.