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Katie Scheer

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Recovering That Bad First Impression You Just Made

Posted by Katie Scheer

Oct 31, 2017 9:31:00 AM

Bad First Impression.pngYou've messed up. That new customer did not catch you at your finest moment, and you are embarrassed. You want to recover. But wait- first impressions are everything, right? It's true that they do have a lasting impression, but you can take swift action to start the recovery process so that you can make a better long-term impression. That way, your first impression is not the last impression.

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Topics: First Impressions and Greetings

Three Customer Service Rules That You Need to Follow Correctly

Posted by Katie Scheer

Oct 10, 2017 9:25:00 AM

Work to be great.pngAll too often we witness employees that do just enough in their customer service efforts, but this is not enough when you're trying to win loyal customers. For example, there are popular rules of "delivering good customer service" that nearly every company attempts to implement, but their employees do the minimum in their execution and upholding of these rules. Which rules am I referring to? Just keep reading to learn them, and let's make a pact that we don't let ourselves or our employees/coworkers fall into the category of doing "just enough."  Instead, let's follow these rules correctly (as they are intended).

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Topics: Customer Service Skills, Customer Service

4 Step SIMPLE Sales Process

Posted by Katie Scheer

Sep 19, 2017 9:26:00 AM

"If we are prepared, we shall not fear." -Quentin L. Cook

So often people tell me that selling is one of the scariest and toughest parts of their jobs. The #1 reason why they feel this way is because they aren't prepared enough.  To be prepared, you have to have thorough knowledge, a winning game plan, and lots of practice.  These things, coupled with actually engaging in several real sales conversations, will diminish these fears greatly.  I do say that if someone in sales does not have at least a slight amount of nervousness, he/she has lost the edge and passion behind gaining a sale, so don't allow yourself to get complacent. 

What tips do we have for being successful in sales?  Check out this most useful infographic as it gives you 4 easy steps for mastering the process:

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Topics: Sales and Selling

3 Tips for Risk Taking

Posted by Katie Scheer

Aug 15, 2017 9:28:00 AM

Cade & Courtney Blog.png

Today was the first day of school for my kids. It was not an ordinary first day since it was my daughter's first time going to her brother's "big kid" elementary school as a kindergartner. Her confidence, excitement, and no-holding-me-back attitude resonated with me. Shouldn't she have been a little nervous or scared? (I was!) Nope, not at all. So this has given me pause because it is a great reminder to remember to be brave, to take chances, and to try something new. Isn't this the only way we can truly achieve long-term success in our businesses?

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Topics: Goals, Risk Taking

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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