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Katie Scheer

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2018 = Time for a Fresh Start

Posted by Katie Scheer

Jan 1, 2018 9:02:00 AM

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 Ahhhhhhh...the new year! It always gives such a sense of renewal and inspired hope for all that can be accomplished. It's time to set goals, big and small, and to strategize just how each can be achieved. At ProSolutions, we have also set our annual motto, and this year it is "Anticipate and Accelerate." This is the driving force behind a lot of what we want to do this year, and we are excited to have you on the journey with us. Now what is most exciting, and is BIG news, is that we are soon unveiling a new look, colors, and logo. The path that has led us to where we are has inspired us, and while we will still consistently offer the same great products and service, we feel different. We have grown, matured, and changed, so our look no longer felt perfect. So we are kicking off 2018 with this teaser to you...the unveiling and changes will happen over the next few months, and we can't wait to get your feedback. Cheers!

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Topics: Branding

Customer Service & Sales: Be Authentic

Posted by Katie Scheer

Dec 12, 2017 9:24:00 AM

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Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).

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Topics: Being Attentive, Customer Service, Communication, Sales and Selling, Honesty and Trust

The Benefits of Thankfulness & A Tool to Show It

Posted by Katie Scheer

Nov 21, 2017 9:26:00 AM

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Showing gratitude and saying "thanks" trends during this month of Thanksgiving, but we shouldn't need a holiday to remember to thank our customers and employees. Why? Because without our customers and employees, we can't be successful.  Being thankful every day by voicing this "thanks" is imperative to business success and longevity. Here are just a few additional reasons why showing gratitude is beneficial:

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Topics: Thanks and Appreciation

Recovering That Bad First Impression You Just Made

Posted by Katie Scheer

Oct 31, 2017 9:31:00 AM

Bad First Impression.pngYou've messed up. That new customer did not catch you at your finest moment, and you are embarrassed. You want to recover. But wait- first impressions are everything, right? It's true that they do have a lasting impression, but you can take swift action to start the recovery process so that you can make a better long-term impression. That way, your first impression is not the last impression.

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Topics: First Impressions and Greetings

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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