ProLearning_Blog_Page_Header

Katie Scheer

Recent Posts

4 Step SIMPLE Sales Process

Posted by Katie Scheer

Sep 19, 2017 9:26:00 AM

"If we are prepared, we shall not fear." -Quentin L. Cook

So often people tell me that selling is one of the scariest and toughest parts of their jobs. The #1 reason why they feel this way is because they aren't prepared enough.  To be prepared, you have to have thorough knowledge, a winning game plan, and lots of practice.  These things, coupled with actually engaging in several real sales conversations, will diminish these fears greatly.  I do say that if someone in sales does not have at least a slight amount of nervousness, he/she has lost the edge and passion behind gaining a sale, so don't allow yourself to get complacent. 

What tips do we have for being successful in sales?  Check out this most useful infographic as it gives you 4 easy steps for mastering the process:

Read More

Topics: Sales and Selling

3 Tips for Risk Taking

Posted by Katie Scheer

Aug 15, 2017 9:28:00 AM

Cade & Courtney Blog.png

Today was the first day of school for my kids. It was not an ordinary first day since it was my daughter's first time going to her brother's "big kid" elementary school as a kindergartner. Her confidence, excitement, and no-holding-me-back attitude resonated with me. Shouldn't she have been a little nervous or scared? (I was!) Nope, not at all. So this has given me pause because it is a great reminder to remember to be brave, to take chances, and to try something new. Isn't this the only way we can truly achieve long-term success in our businesses?

Read More

Topics: Goals, Risk Taking

Are You Cut Out To Deal With Difficult Customers? 5 Quotes That Help

Posted by Katie Scheer

Jul 18, 2017 12:32:06 PM

rendered.jpg

You are in business, which means you have customers that have absolutely made you feel this way.  We have all been put in that tough position of dealing with a very unhappy, angry, and/or irrational customer, and at times, we have a hard time keeping our cool.  Here are some simple quotes (that we are revisiting from before), along with my take on them, which will give you advice and tips for handling these tough customers and situations...

 

Read More

Topics: Customer Service, Negotiation, Difficult Situations

ProSo Picks #11: Impress & Deliver Quality, Like Gucci

Posted by Katie Scheer

Jun 20, 2017 9:15:00 AM

 ProSo_Picks.jpg
Gucci.pngFrom the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.

Read More

Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Email Updates

Follow Us

ProSolutions_ArchivedArticles.png