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Round 3: Your Customer Service Questions Answered

Katie Scheer | Jun 19, 2018 9:24:00 AM

Your customer service questions answered 

Here we go again!  Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.  

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Topics: Customer Service Skills, Listening, Customer Service, Email

Round 2: Your Customer Service Questions Answered

Katie Scheer | May 29, 2018 11:04:00 AM

Your customer service questions answered 

Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.

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Topics: Customer Service Skills, Listening, Customer Service, Email

Round 1: Your Customer Service Questions Answered

Katie Scheer | May 8, 2018 9:37:00 AM

Your customer service questions answered 

Here's the deal- there are rules and standards that you should follow in customer service, and we are your experts that can tell you what is best to do. Below is the first in this series ("Round 1") of answering some of your questions. Share with your teams and make sure everyone is on the same page. As you know, seamless consistency is imperative to achieve customer service success.

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Topics: Customer Service Skills, Listening, Customer Service, Email

14 Email Rules to Follow in Business

Katie Scheer | Jun 30, 2015 10:00:00 AM

14EmailRulestoFollowBusiness-1Billions of emails are sent each day, and it’s a vital component of business communication since it’s the preferred form of communication.  To say getting it right is important is an understatement.  Here are some handy rules for you to follow…

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Topics: Communication, Email

ProTip: To Email or Not to Email, That is the Question

Michelle Nitchie | Feb 26, 2015 10:00:00 AM

Send_EmailsOne of the clearest ways to determine if an email is the best way to communicate with the recipient is to ask yourself if it focuses on who, what, when, or where.  If, however, your email delves into why or opinion, you may want to think twice about sending it.  The recipient only has your words on the page to decipher your meaning, intent, and tone.  Without visual clues or the sound of your voice your message can easily be misunderstood.

- Peter Post, Emily Post's The Etiquette Advantage in Business

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Topics: Business Skills, Communication, Etiquette, Email

ProTip: One Easy Step to a Better Follow-Up Email

Michelle Nitchie | Nov 13, 2014 8:30:00 AM

Email_ReplyOne of the biggest mistakes for any follow-up email is not including a strong call-to-action.  Leaving the email open-ended with phrases like “let me know what you think” or “keep in touch” aren’t a strong enough incentive for your client to respond. You’re more likely to get a response when you ask pointed questions like “What day and time works best for you next week to discuss this further?” or “Based on the deadline that you mentioned, you’ll need to start our service by the end of this month—do you have 30 minutes to sit down and chat later this week?”

- Stuart Leung, "No One Likes the 'Just Following Up' Email"

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Topics: Business Skills, Communication, Email