10 Targeted Ways To Help Your Customers Fall In Love With Your Business

Posted by Jana Love

May 17, 2016 9:04:00 AM

love.jpgHow do you make your customers fall in love with your business? A crucial part of any business is building and nurturing the relationship. However, today an unhappy customer has a very powerful weapon to voice their opinion- it's called social media and the web. This is why it's even more critical to create memorable experiences so that they can fall in love with your business. 

Focusing on creating excellent and memorable experiences for your customers is a business opportunity everyday. Too many businesses today fall short of this, which gives you the perfect opportunity to court and nab new customers. 

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Topics: Customer Feedback, Honesty and Trust, Expectations, Follow-Up

PLEASE: Follow Up and Follow Through

Posted by Katie Scheer

Feb 16, 2016 9:35:00 AM

Katie_Frustrated.pngI find it rather crazy that in the last week I have run into a handful of customer service situations that left me so frustrated (see the pic - this is me!).  Each incidence was annoying because either the follow-up or follow-through (or both!) were lacking.  I get it - my standards are ridiculously high since customer service is my expertise, but seriously people - it's not that hard to do it a little bit right! 

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Topics: Customer Service, Follow-Up

6 Statistics About Sales Follow-Up You Need to Know

Posted by Katie Scheer

Oct 20, 2015 10:00:00 AM

Truth: Using a structured follow-up system is a guaranteed way to grow your business and revenue. And there’s more- great follow-up processes will give your business a huge advantage over less tenacious competitors. Now here's some sales and follow-up stats that will surprise and also guide you...

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Topics: Communication, Sales and Selling, Growth, Follow-Up

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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