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ProTip: Fixing a Communication Breakdown

Michelle Nitchie | Jul 11, 2017 9:04:00 AM

Failed Communication.pngOne of the most effective approaches is to take full responsibility for the lack of communication.  After all, it may well be that your question was unclear.  Why not give the other person the benefit of the doubt?  You might confess you don't remember whether she gave you the information you needed...or acknowledge that you may not have grasped her explanation.  Unless the person is being evasive, she'll be glad to comply.

- Jo-Ellan Dimitrius, Ph.D., and Wendy Patrick Mazzarella, Reading People

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Topics: Problem Resolution, Teamwork, Communication, Etiquette, Difficult Situations

Say This, Not That ~ It's Your Job

Jana Love | Jan 10, 2017 9:04:00 AM

SayThisNotThat (011017)-1.png

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Topics: Customer Service, Customer Experience, Teamwork

ProTip: What's Vital to Your Work May Not Be What You'd Expect

Michelle Nitchie | Jul 5, 2016 9:00:00 AM

Vital_Behaviors_Coding.pngLet's say you work as a manager in a software development firm where dozens of software engineers write mountains of code every week.  The products are so complex that the overall design is divided among several teams.  After years of your employees bringing in projects late or riddled with bugs, you discover that the key to consistent high-quality performance is getting them to practice two vital behaviors: (1) admit when they have problems, and (2) immediately speak up when they won't meet a deadline.  When your software designers do these two things consistently, products get completed correctly and on time.  When they don't, they don't. 

-Grenny, Patterson, Maxfield, McMillan, and Switzler, Influencer

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Topics: Business Skills, Goals, Teamwork, Analysis, Leadership and Management, Expectations

ProTip: Are You Fueling Your Team with ARE?

Michelle Nitchie | Feb 9, 2016 9:04:00 AM

Space_Shuttle.jpgAppreciation, recognition, encouragement: ARE.  Together they make up a cost-free, fully sustainable fuel, one that builds self-confidence  and self-esteem, boosts individual and team performance, and keeps an organization running cleanly and smoothly.  ARE is more powerful than the fuels that make engines roar and space shuttles soar, because it propels human energy and motivation.  And unlike costly, nonrenewable fuels like oil and gas, its supply is inexhaustible.  You can give out ARE all day long, at home and at work, and wake up the next morning with a full tank.  In fact, the more we use, the more there is, because every time people receive some ARE they discover more of their own internal supply and start giving away the overflow.

-Lee Cockerell, Creating Magic

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Topics: Thanks and Appreciation, Teamwork, Culture, Leadership and Management, Empowerment

ProTip: A Simple Sign of a Team

Michelle Nitchie | Sep 3, 2015 10:00:00 AM

A group becomes a team when each member is sure enough of himself and his contribution to praise the skills of the others.

-Norman G. Shidle


It's easy to find information on how to build a team, but how do you know once you've got one?

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Topics: Teamwork, Culture, Growth

5 Steps To A Better Leader

Jana Love | Aug 4, 2015 10:00:00 AM

Calling all leaders! "Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others." ~ Jack Welch

Over the years I have concluded that there are two distinctive leadership qualities that are used. The first one is the active leader and the second is the passive leader. Both may very well be successful with the work they do each day in support of the company's success. However, the one big difference in these two leaders is that one is still primarily growing him/herself, and the other clearly understands success for him/her and the company is focusing on and developing others. 

To be a successful leader, understanding your leadership style is essential. What are your strengths, and what areas need improvement? Here is a leadership quiz that will help you learn more about your individual leadership traits. At the end of the quiz it will provide you with the major characteristics of your dominant style. Learning more about your personal leadership style will allow you to assess what qualities are helping or hindering you as a leader. 

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Topics: Teamwork, Respect, Leadership and Management