The happiest customers are those who you make feel good.  Do you focus on making your customers feel good?  This goes beyond just delivering a great product or service.  You need to also acknowledge that the best way to make a customer feel good is to say the right things and to do the right things.  When you get these right, your customer will walk away pleased, tell others about you, and come back to do business with you again.  Focusing on what you should say to your customers to reap positive results, here are 8 key things that should be a consistent part of your language and customer communication strategy...

Do you recognize a trend with these 8 things you should say?  Each is positive.  This positive language is well received and will show the customers that they are at the forefront of your mind and in your priorities.  More benefits:

• When you ask your customers for feedback and how else you can help, they will know that you care about the impact and impression that you are making on them. 
• When you take ownership of a mistake by acknowledging it, apologizing, and stating what you will do to fix it, customers will remember how proactive you are with rectifying the situation and will be left with a positive impression.
• When you thank customers for their feedback and their business, they will know that you appreciate them and their decision to do business with you. 

Consistently use these words and phrases and deliver them in a genuine manner so that your customers will be happier.  This is so easy to do.  Go ahead and print a copy of this "8 Things that You Should Say to Your Customers"...