Where are you in the spectrum of being ready for your 2020 customer? Over the last few weeks I have heard so many people talking about "time." "Where did April go?" and "Didn't we just celebrate the arrival of 2018?" Although I feel much the same way, the speed in which time is passing panics me a little bit, but also motivates me. There are so many items on my "to do" list that I want to accomplish before we celebrate 2019's arrival and that gets me going! 

In your business world, what gets your attention, or gets you moving on your initiatives? Perhaps it will be the info graphic that I just read powered by Provide Support. Source: Customers 2020 Report by Walker Information. 

If you haven't given much thought about what your customers will look like, expect from you, and what changes you will need to make before your 2020 customer arrives, here are some great considerations and suggestions to think about. What I really liked about this infographic is the question, "Are you moving in the right direction?" and the suggestions on how your business can adapt. Take a look!