Not all questions are created equal. Learning how and when to utilize different types of questions and questioning techniques will mean the questions do the heavy lifting for you. You need to think: work smarter, not harder.
Jana Love | May 16, 2017 9:04:00 AM
Not all questions are created equal. Learning how and when to utilize different types of questions and questioning techniques will mean the questions do the heavy lifting for you. You need to think: work smarter, not harder.
Topics: Communication, Discovery and Questioning Skills, Qualifying
Jana Love | Apr 25, 2017 9:04:00 AM
Topics: Memorable Interactions, Customer Service Skills, Communication
Jana Love | Apr 4, 2017 9:04:00 AM
Topics: Being Attentive, Customer Experience, Communication
Jana Love | Mar 14, 2017 9:04:00 AM
I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to your sales table, your approach, the words you choose, your voice, your appearance, and mannerisms. Would you get the attention of the perspective buyer, or would they continue their search?
The sales person, in the beginning, is the initial attraction to the product being sold. The importance of this moment in the sales process can't be overlooked or underestimated. If the perspective buyer can't connect with the sales person, they often won't even consider what is being sold.
Topics: Business Skills, Sales and Selling, First Impressions and Greetings
Jana Love | Feb 21, 2017 8:24:00 AM
Topics: Customer Service, Customer Experience, Culture
Jana Love | Jan 31, 2017 9:04:00 AM
As we begin to get comfortable with the New Year, it's always interesting to look at what is being discussed and predicted for the months ahead. Skift is an online news magazine that puts out reports on the hotel industry's automated future. Associate Editor at Skift, Deanna Ting says, "We make our predictions for some of the biggest trends that will impact the hospitality industry and the overall guest experience."
Trends in the hospitality industry will always continue to evolve from year to year. Skift reported that last year's trends centered around mega mergers and acquisitions, as well as direct booking wars from online travel agents. 2017 promises to be a year of change, especially with the new administration, not to mention our new President is a hotelier.
Topics: Hospitality Trends