Happy holidays to all!  As we ready ourselves for this wonderful time of year, a good laugh or a sweet smile can go a long way.  With that in mind, we have decided that this post on customer service insights from our dear kindergarteners will become an annual tradition as a lift to us all. 

Examining any worldly issue from a child's point of view is refreshing. Their uncomplicated, straightforward perspective is always educational.  So for your entertainment, we asked a group of kindergarteners (5 and 6 years old) questions about customer service and, like the last two years, we received some very honest and insightful answers. 

I am very tired of service individuals and organizations thinking that it is okay to answer a question by saying, "I don't know" and leaving it at that. Or, having them point to another person or department and say, "I think they will know."  We talk and blog about getting back to the basics of hospitality, but what I want to know is, how and why do they ever leave the basics behind?

From someone that spent 19 years as Arnold Palmer's neighbor from October to April each year, his passing hit me hard. Most of us know him as the "King of Golf," which is very true, but, with or without the golf status, there is no denying the impact that he had on the very young, to the very old, and across many industries. His statistics in golf are indisputable, and the respect and admiration he commanded as a human being are nothing short of extraordinary. Pete Jansons wrote an article in the HiringSite blog powered by CareerBuilders called, 5 Small Business Leadership Lessons from Arnold Palmer, and it got my attention. Why? ProSolutions is almost 28 years old, and remains a small business. Any lesson from the "King" is more than worth my time.