Business is acquired through quality customer service and sales, which builds a memorable customer experience. And, this business is kept through having a great product/service that is supported by both of these. How do your skills measure up? How do those of others within your company align with them?

Hotels- this one's for you! In 2017, we asked >2,500 hotels what they are doing to "go green." So we have good info for you...

It is a very competitive and fast paced consumer world. For your business to thrive, you must take the time to learn (and know) your product, competition, market trends, economic factors, and current events. Customer relationships have to be built, AND accounts must be qualified.

How can you qualify and build customer relationships?  First, inquiring about the customer’s key needs and objectives are questions that must be asked during the sales process. Then, by understanding the needs of the customer, your sales process and pitch can be custom designed to match his/her key needs.  What's better?  Your customer will know that his/her needs are being met when you take the time to uncover his/her wants.  This will lead to loyalty and ongoing sales, which also results in a strong relationship. 

The start of a new year brings a higher drive to succeed as goals are made and strategies are set, so it's fitting to revisit what it takes to be a winner. Let's win this year by achieving our visions for 2018.

I am competitive and hate to lose- personally, professionally, and athletically.  "Losing" doesn't necessarily mean that I lost; instead, it might mean that I defeated myself because I didn't try hard enough, dwelled too much on mistakes, and more.  When I don't "win," I learn from my mistakes, pick up the pieces, and create the game plan for how to do things different next time.  I have found that this is the only way to be successful.  I literally stumbled upon a terrific article that lists 33 characteristics that separate winners from losers, and understanding these differences is paramount as we all attempt to achieve success in life.  We all want to be WINNERS.  Where do you truly fall?

 Ahhhhhhh...the new year! It always gives such a sense of renewal and inspired hope for all that can be accomplished. It's time to set goals, big and small, and to strategize just how each can be achieved. At ProSolutions, we have also set our annual motto, and this year it is "Anticipate and Accelerate." This is the driving force behind a lot of what we want to do this year, and we are excited to have you on the journey with us. Now what is most exciting, and is BIG news, is that we are soon unveiling a new look, colors, and logo. The path that has led us to where we are has inspired us, and while we will still consistently offer the same great products and service, we feel different. We have grown, matured, and changed, so our look no longer felt perfect. So we are kicking off 2018 with this teaser to you...the unveiling and changes will happen over the next few months, and we can't wait to get your feedback. Cheers!

Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).