Are you ready for the 4th in this series? Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions...
Topics: Customer Service Skills, Listening, Customer Service, Email
Topics: Training, Quality Assurance, Self Improvement
Here we go again! Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.
Topics: Customer Service Skills, Listening, Customer Service, Email
Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.
Topics: Customer Service Skills, Listening, Customer Service, Email
Here's the deal- there are rules and standards that you should follow in customer service, and we are your experts that can tell you what is best to do. Below is the first in this series ("Round 1") of answering some of your questions. Share with your teams and make sure everyone is on the same page. As you know, seamless consistency is imperative to achieve customer service success.
Topics: Customer Service Skills, Listening, Customer Service, Email
Truth: Using a structured follow-up system is a guaranteed way to grow your business and revenue.
There’s more- great follow-up processes will give your business a huge advantage over less tenacious competitors. Now here are 5 sales and follow-up stats that will surprise and also fire you up...
Topics: Communication, Sales and Selling, Growth, Follow-Up