“You had me at ‘hello’.” Remember when Dorothy said that to Jerry in Jerry Maguire?  First impressions mean everything!  Need some convincing just how important they are?  Here are interesting statistics that influence a worthy first impression: 

All points include powerful statistics, and perhaps we learned a statistic or two we didn’t know, but the true lesson for a successful and lasting first impression is learned by heading back to the basics of key customer service skills by embracing the following:

• Start with your attitude. The best part of your attitude each and every day is that you get to pick it. Pick a good one because it makes the day a lot more fun. 

• Smile. A smile on your face means you are approachable and willing to help and suggests you love what you do. Don’t forget that a smile comes across the phone line in the exact same way. 

• Consider your posture. Standing tall, shoulders back, and head held high signifies you are confident and composed. 

• Make eye contact. It shows you are sincerely interested in what your customer has to say and that they are your priority. 

• Dress for success. Your choices about what you wear, regardless of what you do, matters greatly. Too tight, too wrinkled, too much make-up, too many accessories, or scuffed up shoes can help sum up an impression rather quickly. Represent your appearance with pride. Remember: 55% of an opinion is determined by the way you choose to look- from your clothing to your hair and nails. 

• Focus on what you say and how you say it. If you fall victim to using a lot of filler words when you speak, such as, “um” and “uh,” slow down, pause very briefly to think before you speak, and practice. Concentrate on speaking clearly (not too loud or soft) and at a comfortable pace (not too fast or slow). 

Mastering these customer service skills gives way to the most important part of the formula for success: confidence. Confidence is the foundation to a winning first impression.  Start successfully delivering and demonstrating this very important customer service skill, and you will feel the impact right away!