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Do This, Not That: Take Responsibility

Jana Love / Jun 4, 2019 9:36:00 AM

DoThisNotThat (060419)

Taking responsibility means, as a representative of your company, you are ready to sincerely apologize to a customer on behalf of your business, even if the problem or situation that caused the customer's frustration was not your fault. Apologize and do your very best to ensure the issue gets fixed as quickly and smoothly as possible. 

Remember that an apology is the key to showing a customer your deep commitment to their satisfaction. Apologies are important, but often times, "I'm sorry" is not enough. Just keep your words sincere and genuine. Your customer will appreciate your efforts to make the situation right. 

About JL & KS 2019

Topics: Problem Resolution, Difficult Situations, Take Responsibility

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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