You don't want your customers to ever look like this when they are dealing with your company. Frustration = Lost Sales. And what's more is that lost sales equates to lots of poor publicity. Don't forget that negative news gets posted and talked about more than the good news, so do your best to create positive situations that result in that rare, good press.

We have some tips and suggestions for you that come from this simple, yet thorough, infographic from Provide Support , a company that is all about creating better customer accessibility and experiences. This infographic will teach you the 20 customer service skills every customer-facing employee should master. Share it with your entire team. That way you can celebrate having happier customers and increased revenue.

"One customer well taken care of could be more valuable than $10,000 worth of advertising." - Jim Rohn