Mistakes are to be expected in service situations, but knowing how to recover an angry or frustrated customer into a loyal customer is a learned art. A Customer-Focused Attitude is critical for successful service recovery.  Employees need to be trained to anticipate and identify potential problems, as well as have the experience to make decisions and to deliver skillful solutions to customer problems. The statistics below show just how important company reactions are to service loyalty. 

Knowing how important service recovery is, we have developed a powerful eBook resource that outlines our five-step REACT method, which promotes better understanding, polished communication skills, and fosters creative thinking needed for successful problem resolution.  Click below to receive a free copy that you can use for yourself or your team.