From the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.
How to Make a Good First Impression: 11 Tips to Try
First impressions take a moment to make, but take hours of interaction to fix (when done badly). So yes, they are IMPORTANT. Think about it—a monotone voice, disheveled appearance, and slumped demeanor—each of these pave your impression, and the path that ensues is not one you get excited about. On the flip side, when that first impression is dynamite, you feel jazzed, comfortable, and pleased to do business with the person. Read these tips so you and your team can nail the initial impression every single time.
Did you know that it only takes a tenth of a second to make a first impression?
In other words, when you meet someone for the first time, you need to be on your game from the very beginning. This includes being aware of everything from the words you choose to the body language you convey.
Whether you're meeting new connections, team members, potential employers, or customers, I've put together a list of tips designed to help you put your best foot forward and make a killer first impression....
Read the full article on blog.hubspot.com
How Happy Employees Make Happy Customers
As Shep Hyken says at the closing of this article, "Focus on making employees happy, and in turn, they will make your customers happy. What’s happening on the inside of the organization is felt on the outside by the customers." Above we talk about first impressions, and if these employees that are your first contact with your customers are happy, it will be easier for them to give off a polished impression. But we can't just care today about the initial interaction. The entire customer relationship and interaction needs to feel good, so it's in our best interests to keep our employees so happy so our customers can be happy too. Yes, keep reading...
Most business leaders would agree that a key to a company’s success is an ongoing stream of happy customers, willing to pay for the company’s goods and services. And then getting them to come back … again and again.
The key to achieving customer happiness, as in customers who want to do business with you again and again, is to focus on employee happiness first. That’s according to Jason Whitman, VP of Customer and Employee Success at Justworks, a startup providing simple HR, benefits and pay...
Read the full article on forbes.com
