Yes, we are focusing on customer service again. The Sam Walton quote is the eye opener that we all need in order to understand just how important it is to be masters of customer service. Your customers hold the key to unlocking your business success, so if you are not treating them right and giving them what they need, your business will be locked down and shut down. Now, we don't want this to happen, so take a moment to learn the 3 tips and 5 secrets relating to customer service. All 8 are not rocket science concepts and don't require moving mountains in order to implement. Just takes some understanding, implementation, and consistency. The value will be felt—we can promise you that!
3 Tips to Increase the Level of your Customer Service Experience
I bet you did not know that "National Customer Service Week" was last week, did you? Secret: neither did I. This article does a great job highlighting the success factors that influence (and create) optimal customer experiences. While they are targeting the in-store customer service impressions, each point definitely aligns with all interactions with customers, whether in-person, by phone, through email, or on social media. If your team doesn't nail these factors and implement the tips that they highlight, you risk the success of your business. As noted before, bad news spreads crazy fast in today's social media land, and customer's expectations are higher than ever. You want to nail every customer interaction, so read on.
"National Customer Service Week is upon us. It serves as a reminder of the importance of appreciating those employees that deliver your brand experience directly to your customers, and how important it is to invest in them. With this in mind, during the ramp up to Customer Service Week, we have been particularly focused on evaluating the in-store customer service experience.
Of course, looking at a total customer experience includes many facets..."
5 Remarkably Powerful Customer Service Secrets From the Hospitality Industry
We are in the customer service business within the hospitality industry, and we get excited when those in our industry do service right. This article not only provides you with 5 examples of exemplary service by these types of amazing companies (such as: Richard Branson's Virgin Hotels and The Ritz-Carlton Hotel Company), but it also highlights these secrets in quick detail. By doing so, implementing these "secrets" won't feel daunting; they are within your reach. Now go on and learn from the "best of the best" in the hospitality industry so that your customers will keep coming back for more.
"If there's an industry that knows how to provide truly exceptional customer service, it's the hospitality industry--the men and women who every day and night put heads in beds and food on the plates of millions of guests.
Says customer service expert Micah Solomon--author of the book, The Heart of Hospitality--"Whether your business is a retail bank, a car wash, or a SaaS startup (or, for that matter, The Apple Store, which lifted many innovations directly from the hospitality industry..."
Read the full article on inc.com
