- Emily Post's The Etiquette Advantage in Business

No one can disagree: Emily Post (and now the Emily Post Institute) certainly know a thing or two about etiquette.  It turns out that their particular expertise means that they also know simple, clear truths about business.  Their three goals for a more successful business are all straightforward, but that's what makes them powerful.  At the heart, all good business decisions have something to do with at least one of these three concepts.  

Try this simple activity to get the improvement ball rolling: for each bullet, think of just one way you can apply it to some part of your business that could use an enhancement.  This is a fabulous way to take a small, but useful step forward.