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ProTip: It's the Holidays - How Long is Your To-Do List?

Michelle Nitchie | Nov 28, 2017 9:04:00 AM

Huge List.pngThe consistent, unproductive preoccupation with all the things we have to do is the single largest consumer of time and energy.

-Kerry Gleeson

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Topics: Business Skills, Goals, Managing Stress

ProTip: The Most Wonderful, Distracting Time of Year

Michelle Nitchie | Nov 7, 2017 9:04:00 AM

Winning Teams.pngAll winning teams are goal oriented.  Teams like these win consistently because everyone connected with them concentrates on specific objectives.  They go about their business with blinders on; nothing will distract them from achieving their aims.

-Alexander Graham Bell

 

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Topics: Business Skills, Goals, Job Satisfaction, Self Improvement

ProTip: Go Your Own Way

Michelle Nitchie | Sep 26, 2017 9:04:00 AM

 Make a Way.png

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Topics: Business Skills, Innovation, Decision Making

ProTip: Sticking Your Foot in the Door (Carefully)

Michelle Nitchie | Aug 1, 2017 9:04:00 AM

Foot in the Door.jpg

"If you accept this price, I'll have a lot more work for you in the future."  Agree to this deal only if the following points are true:

  • You get the commitment to future business in writing. 
  • You know exactly how much future business there will be and exactly how much of it will come your way.  
  • You can afford to do the work or provide the goods at the lower rate.

Michael C. Donaldson, Negotiating for Dummies

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Topics: Business Skills, Negotiation, Decision Making

ProTip: What's Your Brand Mean?  Ask Your Customers.

Michelle Nitchie | Jun 13, 2017 9:04:00 AM

Brand is What Your Customers Think of You.png

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Topics: Business Skills, Branding, Leadership and Management

ProTip: Leaders Are Part of the Team, Too

Michelle Nitchie | May 2, 2017 9:04:00 AM

Coach by Example.pngWhat is good leadership?  It starts with leading by example.  Don't expect your staff to do something if you're not doing it yourself.  Absolutely every single thing you ask or require of your staff you must also be willing to do yourself.  This doesn't mean you need to do their jobs, but it does mean you should know how to and you should be willing to pitch in when necessary.  It also means you need to abide by all of the same rules, and you must be consistent.  Many owners try to justify their bad behavior by telling me, "Yeah, but I am the boss."  But all that their employees see is a boss who is lazy and two-faced.  You can't exempt yourself just because you're in charge.

-Tabatha Coffey, Own It!

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Topics: Business Skills, Culture, Honesty and Trust, Leadership and Management

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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