Trust builds rapport. Rapports builds relationships. Relationships = long-term customers. Let's walk through how we can maximize trust and rapport so we can create memorable customer interactions and lasting partnerships...
Trust is like an icicle- once it melts, its gone. Simple ways to gain your customer's trust:
- Ensure that your voice tone and body language is consistent with your words. Otherwise, your words will be of little significance.
- Actively engage with, and pay attention to, him/her when he/she is speaking.
- Do not interrupt.
- Allow him/herto speak.
- Give good eye contact.
- Give feedback to his/her statements, needs, and questions.
- Know your facts and figures, and speak to them honestly.
- Show that you are interested in his/her's well being.
- Do what you say that you are going to do.
