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Loyalty to Promote Business

Ruby Cruz | Sep 17, 2019 9:02:00 AM

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Today, we are going to focus on why you, the consumer, should join rewards loyalty programs and why you, perhaps employed within the hospitality industry, should be capitalizing on the benefits that can be gained from them. Lots of trends happen in the hotel business and one of the latest is an emphasis on Loyalty / Rewards Programs. Rewards programs are easy to sign up for and are free, so why not? Just for signing up you get on their email mailing list so you can see all the deals that each hotel offers. Even if you do not exercise the “deal” it’s great to see what is out there and being offered. 

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Topics: Decision Making, Loyalty

ProTip: Add "Holiday Hurry" to Your Recipe for Success

Michelle Nitchie | Dec 19, 2017 9:04:00 AM

Holiday Hurry Up.pngOne of the great ways for you to overcome procrastination is by working as though you had only one day to get all your most important jobs done before you left for a month or went on a vacation. By putting the pressure on yourself, you accomplish more and better tasks, faster than ever before. You become a high-performance, high-achieving personality. You feel terrific about yourself, and bit by bit, you build up the habit of rapid task completion that then goes on to serve you all the days of your life.

- Brian Tracy, Eat that Frog

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Topics: Business Skills, Goals, Time Management, Decision Making, Procrastination

ProTip: Go Your Own Way

Michelle Nitchie | Sep 26, 2017 9:04:00 AM

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Topics: Business Skills, Innovation, Decision Making

ProTip: Keeping Taking Things Away from Your Customers

Michelle Nitchie | Aug 22, 2017 9:04:00 AM

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

ProTip: Sticking Your Foot in the Door (Carefully)

Michelle Nitchie | Aug 1, 2017 9:04:00 AM

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"If you accept this price, I'll have a lot more work for you in the future."  Agree to this deal only if the following points are true:

  • You get the commitment to future business in writing. 
  • You know exactly how much future business there will be and exactly how much of it will come your way.  
  • You can afford to do the work or provide the goods at the lower rate.

Michael C. Donaldson, Negotiating for Dummies

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Topics: Business Skills, Negotiation, Decision Making

Hotel Price Positioning With Strategy

Jana Love | Mar 3, 2015 10:00:00 AM

large_6-Price-Positioning-Product-MaWhat ProSolutions has learned about pricing in the last 9 years while doing competitive pricing analysis for hotels is that to capture your fair share in your competitive set, knowledge is power. There are so many factors that need to be considered and understood when deciding to lower or raise your prices. Knowing when to vary pricing to match demand patterns, and when to drive revenue and profits need to be key components of your operating strategy. Building a sustainable revenue stream is built by proper pricing strategies that drive revenue both in the short-term and long-term.

Pricing optimization can be tricky in many cases since the market can change daily, as well as seasonally, and you need to have analytics to make these decisions. When the market started to crash several years ago, profitable hotel companies capitalized on understanding exactly where they sat with their competitive set by focusing on incremental revenue- "found" revenue based on this knowledge.

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Topics: Decision Making, Pricing Strategy

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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