The preceding experiments will help you determine when you should use each of the variety of nods with a date mate, the boss, your kids, or the judge. Try them out and see what works for each individual.
- Janine Driver, You Say More Than You Think
The preceding experiments will help you determine when you should use each of the variety of nods with a date mate, the boss, your kids, or the judge. Try them out and see what works for each individual.
- Janine Driver, You Say More Than You Think
Topics: Rapport, Listening, Communication
Constantly query employees. As a leader, you have to keep your ear to the ground and listen for the sound of complaints from your staff. It helps to have a process in place to root out process problems and then follow up to make sure they're resolved.
-Lee Cockerell, Creating Magic
Topics: Listening, Culture, Leadership and Management, Growth
Topics: Being Attentive, Listening, Communication
Requiring others to define relative words is just as important as asking them to explain specific pieces of jargon. Relative words are nonspecific, descriptive words that only have meaning in relation to something else.
-Michael C. Donaldson, Negotiating for Dummies
Topics: Listening, Communication, Expectations
The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated. Understanding the importance of this is essential for all businesses because it is what is needed in order to build loyalty. So let's amp up our customer service by making all of our customers feel VALUED and GOOD! 5 easy ways, with supporting tips, to make this happen:
Topics: Listening, Thanks and Appreciation, Customer Service, Honesty and Trust
A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.
-Wayne Gretzky
The start of a new year is a great time to think about looking ahead. This usually means making fresh goals, which is certainly something we've talked about in the past. But it can also mean thinking about the concept of anticipation. Being proactive. Seeing the future. However you care to think about it, it's all about using what you already know to predict what will happen next.
Topics: Memorable Interactions, Customer Service Skills, Listening, Exceeding Expectations, Intuition