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ProSo Picks #8: Bring on the customer service!

Katie Scheer | Feb 14, 2017 9:09:00 AM

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You're in it to "make it," so that means you understand the importance of rock-solid customer service. Exceptional service should permeate through your entire organization and be taught to all employees whom are customer-facing.  You can't miss a beat, and if you do, you risk losing customers.  And, retaining customers after you have worked so hard to earn them should be at the forefront of your goals too.  Our articles this week emphasize and focus on both of these points, and then we also give you some lighter reading that has quick hit stats and facts so you stay service-inspired.  Enjoy!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #7: Unwrap Some Memorable Customer Service

Katie Scheer | Dec 13, 2016 9:16:00 AM

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Xmas Gift.pngAh, it's the holiday season—the season of giving and the creation of lasting memories.  With giving that means customers are spending a lot, which heightens stress levels, and also means that these customers are more aware of the customer service that they are receiving.  So we have a gift for you.  We are giving you a present that includes tips for keeping up with the increasing customer service expectations of customers and lessons on how to exceed their increasing customer service needs.  When you unwrap and uncover these basic service strategies you will find that your customers will continue to come back to buy more.  Now, happy holidays to all of you!  We appreciate your readership very much.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #6: How Much Do You Really Know About Customer Service?

Katie Scheer | Nov 1, 2016 9:32:00 AM

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According to Wikipedia, customer service is "the provision of service before, during, and after a purchase." It goes on to say that "customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement." We whole-heartedly agree; thank you, Wikipedia, for supporting the messages that we drive home on a daily basis. You know we are passionate about this, and it's no surprise that these "picks," once again, give you solid and unique tips and tricks for executing outstanding customer service. Scoop up your favorites and create your own list of tips—train to them, be consistent with execution, and reap the rewards!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #5: Wait- National Customer Service Week was last week?

Katie Scheer | Oct 11, 2016 9:24:00 AM

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Sam_Walton_Quote.pngYes, we are focusing on customer service again.  The Sam Walton quote is the eye opener that we all need in order to understand just how important it is to be masters of customer service.  Your customers hold the key to unlocking your business success, so if you are not treating them right and giving them what they need, your business will be locked down and shut down.  Now, we don't want this to happen, so take a moment to learn the 3 tips and 5 secrets relating to customer service.  All 8 are not rocket science concepts and don't require moving mountains in order to implement.  Just takes some understanding, implementation, and consistency.  The value will be felt—we can promise you that!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #4: A Couple Helpings of Customer Service with a Side of Negativity

Katie Scheer | Sep 20, 2016 9:16:00 AM

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angry_caller_4.pngService, service, service.  It's the nuts and bolts of our business and at least a key driver of your business The many articles and training materials we provide mostly focus on customer service because we are passionate about your ability to achieve success through strong service skills. You can't get too many tips, suggestions, or ideas for best practices on this super important topic, but if you ignore them, it may cost you and your business a lot of money.  For our picks this time, we are shaking it up a bit—you will not only get some fresh thoughts on mastering customer service and how to develop better customer relationships, but you will also learn how to navigate through your negative attitude when it shows it's ugly head.  Your negativity can be converted into a productive return, which most definitely impacts your customers' impressions.  So away we go...enjoy!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #3: Build a Customer Service Culture that Exceeds Expectations & Creates Loyalty (Even When Things Go Wrong)

Katie Scheer | Aug 30, 2016 9:16:00 AM

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Our "Picks" this time focus on these very important customer service topics:

  1. Implementing cohesive customer service standards and policies that EVERY employee learns, practices, and adheres to.
  2. Understanding that exceeding customers' expectations requires an approach that focuses on every single customer touchpoint and all factors that engages their senses.
  3. Gaining customer loyalty requires not only exceptional care of your happy customers, but also effective efforts that reengage and impress your unhappy customers. (Teaser alert: below this article you can download our wildly popular eBook on problem resolution.)

Keep on reading to get advice on tackling all three of these customer service topics.

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Topics: Customer Service, Problem Resolution, Growth, Loyalty

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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