You're in it to "make it," so that means you understand the importance of rock-solid customer service. Exceptional service should permeate through your entire organization and be taught to all employees whom are customer-facing. You can't miss a beat, and if you do, you risk losing customers. And, retaining customers after you have worked so hard to earn them should be at the forefront of your goals too. Our articles this week emphasize and focus on both of these points, and then we also give you some lighter reading that has quick hit stats and facts so you stay service-inspired. Enjoy!
Ah, it's the holiday season—the season of giving and the creation of lasting memories. With giving that means customers are spending a lot, which heightens stress levels, and also means that these customers are more aware of the customer service that they are receiving. So we have a gift for you. We are giving you a present that includes tips for keeping up with the increasing customer service expectations of customers and lessons on how to exceed their increasing customer service needs. When you unwrap and uncover these basic service strategies you will find that your customers will continue to come back to buy more. Now, happy holidays to all of you! We appreciate your readership very much.
Yes, we are focusing on customer service again. The 
Service, service, service. It's the nuts and bolts of our business and at least a key driver of your business. The many articles and training materials we provide mostly focus on customer service because we are passionate about your ability to achieve success through strong service skills. You can't get too many tips, suggestions, or ideas for best practices on this super important topic, but if you ignore them, it may cost you and your business a lot of money. For our picks this time, we are shaking it up a bit—you will not only get some fresh thoughts on mastering customer service and how to develop better customer relationships, but you will also learn how to navigate through your negative attitude when it shows it's ugly head. Your negativity can be converted into a productive return, which most definitely impacts your customers' impressions. So away we go...enjoy!