In one day, I had three disturbing customer service exchanges that left me wondering ~ why are some businesses making this harder than it has to be? Three different businesses: a bank, a retail business, and an airline. One very clear take away, I felt invisible. Each exchange was smothered in handling the process and moving things to closure, vs. recognizing the person in front of them in need of help.
Topics: Memorable Interactions, Customer Service Skills List, Customer Experience
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