This is the most wonderful time of the year, as sung by many, and customers are holding hope that in some small way your business can add to the magic of the season. Service, all year around, should be at its best, but during the holidays when people are distracted, frazzled, and looking for something merry and bright, make it your goal to meet and greet them with the "more" they are looking for. You have a special opportunity during this time of year to give your customers the gift of enhancing their experiences.
appreciate them? I am not talking about a generic closing in your emails or invoices that says, "Thank you for your business!" What I do mean is, are you thanking your customers in such a substantial way that it is memorable and so that they feel the value of their business oozing out of your message? It's well worth the little effort it takes to embrace this last skill in our "Top 10 Customer Service Skills List" series by showing your customers that you appreciate them. 