We can all agree that training is an essential step in keeping your associates well educated in their jobs, as well as for performing to the needs and expectations of the company.  Companies have high hopes that the associates they invested in will arrive back at their positions with all sorts of new and improved long-term behaviors as a result of the training.  These visions are often inaccurate.  Know that I am not knocking training; I agree and support the need to continually challenge and educate your associates.  Where I believe there is a big disconnect is in this disillusion that, say, just one training class will encourage sustained improvements through the duration of the employees' employment.  What about providing the tools and expectations to your associates to maintain and grow the new training skills?