The surest way to grab a sale is to make a great impression from start to finish. To ensure you get it right through and through, if you simply follow our "5 Simple Steps for Sales Calls," you will have a head start on reaching the sales finish line. Then, if you incorporate some intuitive skills, like positive energy, an engaging personality, and a genuine desire to discover and meet the customer's needs, your customer will always want to buy from you.
Topics: Sales and Selling, First Impressions and Greetings, Discovery and Questioning Skills
First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we control the impressions that we are making.
What does KISSing have to do with customer service? Topics: Customer Service Skills, Customer Service Skills List, Being Attentive, Listening, Thanks and Appreciation, Customer Service, Communication, First Impressions and Greetings
Did you know that customer service is the #1 factor that influences how much a customer trusts your company? Yes, this is true- according to a customer service survey conducted by Zendesk. Good service = increased trust and loyalty = higher sales. The reverse of this is definitely scary; poor customer service can result in your company going down like a sinking ship. If you have not been focusing on delivering good customer service, there's no need for a life raft just yet. Let's plug up those holes and give your company some customer service buoyancy by starting with the biggest leak (biggest opportunity), which is the first impression.
Topics: Customer Service Skills, Customer Service, First Impressions and Greetings, Honesty and Trust
Businesses aren't successful by chance. Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations. Might sound complicated, but let's make it easy and go back to "base camp." How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers? It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales. Right?
Topics: Customer Service Skills, Customer Service, Training, Customer Experience, Sales and Selling, First Impressions and Greetings
You had me at hello. Remember when Dorothy said that to Jerry in Jerry Maguire? First impressions mean everything! Need some convincing just how important they are? Here are interesting statistics that influence a worthy first impression:
Topics: Memorable Interactions, Customer Service Skills, Customer Service Skills List, First Impressions and Greetings