Here we go again! Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.
Topics: Customer Service Skills, Listening, Customer Service, Email
Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.
Topics: Customer Service Skills, Listening, Customer Service, Email
Here's the deal- there are rules and standards that you should follow in customer service, and we are your experts that can tell you what is best to do. Below is the first in this series ("Round 1") of answering some of your questions. Share with your teams and make sure everyone is on the same page. As you know, seamless consistency is imperative to achieve customer service success.
Topics: Customer Service Skills, Listening, Customer Service, Email
(Originally posted on 11/5/13. Refreshed and enhanced in order to further capitalize on the popularity of the info.)
A key ingredient to creating a "wow" customer service experience is your ability to be attentive and to actively engage through the use of strong listening skills. We have to be attentive during every interaction with the customer, otherwise there will be a disconnect between what the customer is saying, both verbally and nonverbally, and what you are doing. We must give our customers our complete attention so we can truly understand what is being said; simply listening to and hearing what customers say is not enough. The words being spoken are just the beginning. You must pay attention to all of the extra, little things.
Topics: Memorable Interactions, Customer Service Skills, Customer Service Skills List, Being Attentive, Listening
What can set you apart from your competitors is your ability to provide quality to your customers. This is more than just the design, style, usefulness, and condition of the product or service you are delivering. This is taking it past these logical elements of what you are selling by delivering a quality, focused customer experience.
Topics: Listening, Customer Service, Customer Experience
