Maintain good posture.  Standing straight also sends the message that you are confident.  Get in the habit of holding your head comfortably high, but keep it in a relaxed position.  When you hold your head comfortably high, your body will naturally have good posture.  Try this posture exercise: pretend you have a string attached to the top of your head.  Imagine the string is being pulled straight up until you are standing tall and holding your head in a comfortable position.  When you find yourself slumping, do the string exercise.

-Renee Evenson, Customer Service Training 101

Qualifying is the blueprint of the sale and the foundation of the sales process, and yet what we find when sales people qualify is a hurried, non focused attempt. 

The act of qualifying the customer means you will ask questions to determine information about the customer's needs and expectations. 

In today's high-stakes business games, not all errors are forgiven and forgotten, of course.  Some may even cost a person his or her job.  But in many cases, by taking responsibility and by solving the problem, you may navigate the troubled waters with little if any negative effect on your career.  To deny responsibility - to reflexively say, "That's not my fault!" - is almost guaranteed to infuriate everybody.

- Emily Post's The Etiquette Advantage in Business

Truth: Using a structured follow-up system is a guaranteed way to grow your business and revenue. And there’s more- great follow-up processes will give your business a huge advantage over less tenacious competitors. Now here's some sales and follow-up stats that will surprise and also guide you...

What is the key to your success?  Maybe just a little more training.  Maybe a slightly better method of planning.  Maybe just overcoming one tiny bad habit.  Maybe all of these and more.  Each change alone may be almost inconsequential, but when added up, a host of small changes can lead to incredible results!

Before one learns to walk, they have already witnessed many forms of negotiation. And, as we grow up we develop our own level of this skill called negotiating. What do you think of when you think of the word? Something like this?