A rose on time is far more valuable than a $1,000 gift that's too late.
- Jim Rohn
A rose on time is far more valuable than a $1,000 gift that's too late.
- Jim Rohn
Topics: Being Attentive, Business Skills, Customer Service, Time Management
Innovators persistently leverage why and why-not questions to acquire critical insights.
- Jeff Dyer, Hal Gregersen, and Clayton M. Christensen, The Innovator's DNA
Topics: Business Skills, Innovation, Leadership and Management
One of the clearest ways to determine if an email is the best way to communicate with the recipient is to ask yourself if it focuses on who, what, when, or where. If, however, your email delves into why or opinion, you may want to think twice about sending it. The recipient only has your words on the page to decipher your meaning, intent, and tone. Without visual clues or the sound of your voice your message can easily be misunderstood.
- Peter Post, Emily Post's The Etiquette Advantage in Business
Topics: Business Skills, Communication, Etiquette, Email
During the planning phase of your presentation, always remember that it's not about you. It's about them. The listeners in your audience are asking themselves one question—"Why should I care?" Answering that one question right out of the gate will grab people's attention and keep them engaged.
- Carmine Gallo, The Presentation Secrets of Steve Jobs
Topics: Business Skills, Branding, Feature and Benefit Selling, Communication, Sales and Selling
In many service businesses, the industry—not the client—defines quality. In advertising, when most creative people say, "That's a really good ad," they don't mean that the ad might build the client's business. They just mean that it has a good headline, good visual—it's good. Neat. Cool. Many architects treasure buildings that are enormously inconvenient for the people who work inside. Still, architects call them great buildings. Ask: Who is setting your standards—your industry, your ego, or your clients?
-Harry Beckwith, Selling the Invisible
Topics: Business Skills, Customer Feedback, Innovation, Discovery and Questioning Skills
