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Topics: Customer Service, Customer Experience, Teamwork
Happy holidays to all! As we ready ourselves for this wonderful time of year, a good laugh or a sweet smile can go a long way. With that in mind, we have decided that this post on customer service insights from our dear kindergarteners will become an annual tradition as a lift to us all.
Examining any worldly issue from a child's point of view is refreshing. Their uncomplicated, straightforward perspective is always educational. So for your entertainment, we asked a group of kindergarteners (5 and 6 years old) questions about customer service and, like the last two years, we received some very honest and insightful answers.
Topics: Customer Service Skills, Customer Service, Humor
Ah, it's the holiday season—the season of giving and the creation of lasting memories. With giving that means customers are spending a lot, which heightens stress levels, and also means that these customers are more aware of the customer service that they are receiving. So we have a gift for you. We are giving you a present that includes tips for keeping up with the increasing customer service expectations of customers and lessons on how to exceed their increasing customer service needs. When you unwrap and uncover these basic service strategies you will find that your customers will continue to come back to buy more. Now, happy holidays to all of you! We appreciate your readership very much.
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
When handling a customer inquiry, it's our response that can often make or break a customer's experience or opinion of the experience. A delayed response, or no response, is also very dangerous when talking with a customer. Luckily, positively acknowledging the inquiry and stating an eagerness to assist is very simple. Most often, you can follow this formula, as shown above, to easily inform the customer that you understand and will assist, which is all they want to know.
Topics: Being Attentive, Customer Service, Communication
I am very tired of service individuals and organizations thinking that it is okay to answer a question by saying, "I don't know" and leaving it at that. Or, having them point to another person or department and say, "I think they will know." We talk and blog about getting back to the basics of hospitality, but what I want to know is, how and why do they ever leave the basics behind?
Topics: Customer Service, Training, Customer Experience
According to Wikipedia, customer service is "the provision of service before, during, and after a purchase." It goes on to say that "customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement." We whole-heartedly agree; thank you, Wikipedia, for supporting the messages that we drive home on a daily basis. You know we are passionate about this, and it's no surprise that these "picks," once again, give you solid and unique tips and tricks for executing outstanding customer service. Scoop up your favorites and create your own list of tips—train to them, be consistent with execution, and reap the rewards!
Topics: Customer Service Skills, Customer Service, Growth, Loyalty