We want our customers to love us. We want them to enjoy doing business with us, and we want to enjoy having them as our customers. But sometimes we run into customers challenges, and when we do, we need to know how to handle them. How do we properly assist and communicate with a customer who has demands we can't meet? And will we still maintain that great relationship with them afterwards? When we don't have these challenges, what is expected of us and our service to them on a normal basis? Every single day we need to knock the socks off our customers so they tell our positive customer service stories, like many do about Nordstrom and Zappos. Included today are a couple of articles that will inspire you.
