If everybody is thinking alike, then somebody isn't thinking.
- General George S. Patton, Jr.
Whenever you find yourself on the side of the majority, it is time to pause and reflect.
- Mark Twain
If everybody is thinking alike, then somebody isn't thinking.
- General George S. Patton, Jr.
Whenever you find yourself on the side of the majority, it is time to pause and reflect.
- Mark Twain
Topics: Innovation, Communication, Leadership and Management
- Emily Post's The Etiquette Advantage in Business
Topics: Business Skills, Goals, Innovation, Etiquette, Growth
Innovators persistently leverage why and why-not questions to acquire critical insights.
- Jeff Dyer, Hal Gregersen, and Clayton M. Christensen, The Innovator's DNA
Topics: Business Skills, Innovation, Leadership and Management
In many service businesses, the industry—not the client—defines quality. In advertising, when most creative people say, "That's a really good ad," they don't mean that the ad might build the client's business. They just mean that it has a good headline, good visual—it's good. Neat. Cool. Many architects treasure buildings that are enormously inconvenient for the people who work inside. Still, architects call them great buildings. Ask: Who is setting your standards—your industry, your ego, or your clients?
-Harry Beckwith, Selling the Invisible
Topics: Business Skills, Customer Feedback, Innovation, Discovery and Questioning Skills
The timing isn't ideal. Is it ever? Do you ever truly know when it's the right opportunity and the right moment for you to do something? You're busy, you're stressed, you're struggling to make ends meet, you're about to get married and then you're about to have a kid...I hear you. Life is filled with complications--today and six months from today. If you wait for life to stop throwing you curve balls, you will die waiting. There will never be a "perfect" time to change your life. Make your choices here and now - not tomorrow or the day after. A dream deferred is not a dream come true.
-Tabatha Coffey, Own It!
Topics: Goals, Innovation
Samsung had a problem. Its culture was static and inward-looking. Then, in the early 1990s, Lee Kun-Hee, chairman of the South Korean electronics giant, made a decision that would reshape his organization and create a blueprint for globalization. He sent a handful of the brightest young employees to far-away corners of the globe to immerse themselves in the culture, learn the language, and build networks so that someday Samsung would know how to supply those markets. What an amazing investment in the future.
- Verne Harnish, The Greatest Business Decisions of All Time
Topics: Business Skills, Customer Experience, Branding, Customer Feedback, Innovation, Communication