Again, bad attitudes are contagious. If the people closest to us, including family, friends, and coworkers, have negative attitudes, you may "catch" one as well.
Just remember, you don't have to get upset if someone is trying to make you upset. You can choose to stay happy and upbeat. I like to think of this as wearing a bulletproof vest. People can fire negativity at me all they want. But if you remember that it is their issue, not yours, it should bounce right off you.
- Tabatha Coffey, Own It!
In the old days, work was self-evident. Fields were to be plowed, machines tooled, boxes packed, cows milked, crates moved. You knew what work had to be done--you could see it. It was clear when the work was finished, or not finished. Increasing your productivity was all about making the work process more efficient, or simply working harder or longer..png?width=600&height=450&name=Goals%20are%20Like%20Magnets%20(s).png)
If you can, take your time in developing a solution. A number of studies have suggested that often, the second or third solution you come up with is best. When possible, suggest multiple solutions to the customer, saving the one you think will work best for last.
Constantly query employees. As a leader, you have to keep your ear to the ground and listen for the sound of complaints from your staff. It helps to have a process in place to root out process problems and then follow up to make sure they're resolved.