Since the techniques used to close the sale can either make or break the difference between gaining the sale or losing the business, the skills needed to be proactive and successful are invaluable. 

 According to the article, 6 Effective Sales Strategies to Close Deals Faster by Adam Heitzman, there are several important aspects of closing the sale effectively. We wholeheartedly agree, so we have taken their 6 strategies and added our own thoughts and tips. There's no doubt that using these strategies during each opportunity will allow the Sales Manager to be successful in their quest to always gain the business.

The economy is strong, customer preferences are expanding, and technological advances are moving at a fast pace. So what does that mean for the hospitality industry, more specifically hotel strategists and leaders? If hotels want to be major, thriving players, they better recognize what is happening in the hotel marketplace and try to keep pace with the trends, or better yet, be trend setters.

Technology has taken customer service to a new level over the years. Apps are where it’s at! They can make guest reservations, checking in to a flight, or learning what the wait time is for your favorite restaurant, just to mention a few, as easy as a few clicks on a phone or tablet. These technology features streamline processes for your guests and for your workers, which are both beneficial if conducted appropriately. 

Taking advantage of technology can propel your business, so here are some helpful tips and tricks when utilizing an app for your guests:

Communication is a prime factor in shaping the overall customer experience. How and when you communicate, by which mode, and with what tone are of utmost importance to get right. Each customer has unique needs and preferences. Are you taking this into account when you are communicating? Here are tips for you on this and some communication standards for you to consider...