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Topics: Customer Service Skills, Customer Service, Growth, Loyalty
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
You're in it to "make it," so that means you understand the importance of rock-solid customer service. Exceptional service should permeate through your entire organization and be taught to all employees whom are customer-facing. You can't miss a beat, and if you do, you risk losing customers. And, retaining customers after you have worked so hard to earn them should be at the forefront of your goals too. Our articles this week emphasize and focus on both of these points, and then we also give you some lighter reading that has quick hit stats and facts so you stay service-inspired. Enjoy!
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
Happy holidays to all! As we ready ourselves for this wonderful time of year, a good laugh or a sweet smile can go a long way. With that in mind, we have decided that this post on customer service insights from our dear kindergarteners will become an annual tradition as a lift to us all.
Examining any worldly issue from a child's point of view is refreshing. Their uncomplicated, straightforward perspective is always educational. So for your entertainment, we asked a group of kindergarteners (5 and 6 years old) questions about customer service and, like the last two years, we received some very honest and insightful answers.
Topics: Customer Service Skills, Customer Service, Humor
