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ProSo Picks #11: Impress & Deliver Quality, Like Gucci

Katie Scheer | Jun 20, 2017 9:15:00 AM

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Gucci.pngFrom the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProTip: Uncover Happiness, Large and Small

Michelle Nitchie | May 23, 2017 9:04:00 AM

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Topics: Goals, Managing Stress, Job Satisfaction, Self Improvement, Growth

ProSo Picks #10: Handling Customer Demands That Can't Be Met & Personalized Service

Katie Scheer | Apr 18, 2017 9:20:00 AM

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We want our customers to love us. We want them to enjoy doing business with us, and we want to enjoy having them as our customers. But sometimes we run into customers challenges, and when we do, we need to know how to handle them. How do we properly assist and communicate with a customer who has demands we can't meet? And will we still maintain that great relationship with them afterwards? When we don't have these challenges, what is expected of us and our service to them on a normal basis? Every single day we need to knock the socks off our customers so they tell our positive customer service stories, like many do about Nordstrom and Zappos. Included today are a couple of articles that will inspire you.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #9: We care about customer service and will deliver our best!

Katie Scheer | Mar 7, 2017 9:24:00 AM

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We have some really good ones for you in this edition; personally, I think some of the best since the information and what you glean from it is easy to understand, to learn from, and to incorporate into your businesses. Not to mention, two of the articles just so happen to come from Forbes, which unless you have lived under a rock, you know that they provide some of the most credible and respected articles. So dive in, roll up your sleeves, take some notes, and make some changes! That way, you can kick some butt at customer service.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProTip: The Tortoise, Not the Hare

Michelle Nitchie | Feb 28, 2017 9:04:00 AM

 

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Topics: Business Skills, Goals, Growth

ProSo Picks #8: Bring on the customer service!

Katie Scheer | Feb 14, 2017 9:09:00 AM

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You're in it to "make it," so that means you understand the importance of rock-solid customer service. Exceptional service should permeate through your entire organization and be taught to all employees whom are customer-facing.  You can't miss a beat, and if you do, you risk losing customers.  And, retaining customers after you have worked so hard to earn them should be at the forefront of your goals too.  Our articles this week emphasize and focus on both of these points, and then we also give you some lighter reading that has quick hit stats and facts so you stay service-inspired.  Enjoy!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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