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ProTip: Why Does it Feel Like the Work is Never Done?

Michelle Nitchie | Jan 17, 2017 9:04:00 AM

Checklist Never Finished.pngIn the old days, work was self-evident. Fields were to be plowed, machines tooled, boxes packed, cows milked, crates moved. You knew what work had to be done--you could see it. It was clear when the work was finished, or not finished. Increasing your productivity was all about making the work process more efficient, or simply working harder or longer.

Now, for many of us, there are no edges to most of our projects. Most people that I know have at least half a dozen things they're trying to achieve or situations they'd like to improve right now, and even if they had the rest of their lives to try, they wouldn't be able to finish them to perfection. You're probably faced with the same dilemma.

- David Allen, Getting Things Done

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Topics: Goals, Managing Stress, Self Improvement, Growth

ProSo Picks #7: Unwrap Some Memorable Customer Service

Katie Scheer | Dec 13, 2016 9:16:00 AM

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Xmas Gift.pngAh, it's the holiday season—the season of giving and the creation of lasting memories.  With giving that means customers are spending a lot, which heightens stress levels, and also means that these customers are more aware of the customer service that they are receiving.  So we have a gift for you.  We are giving you a present that includes tips for keeping up with the increasing customer service expectations of customers and lessons on how to exceed their increasing customer service needs.  When you unwrap and uncover these basic service strategies you will find that your customers will continue to come back to buy more.  Now, happy holidays to all of you!  We appreciate your readership very much.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProTip: The First Step to Achieving Your Goals

Michelle Nitchie | Dec 6, 2016 9:04:00 AM

 

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Topics: Business Skills, Goals, Growth

ProSo Picks #6: How Much Do You Really Know About Customer Service?

Katie Scheer | Nov 1, 2016 9:32:00 AM

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According to Wikipedia, customer service is "the provision of service before, during, and after a purchase." It goes on to say that "customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement." We whole-heartedly agree; thank you, Wikipedia, for supporting the messages that we drive home on a daily basis. You know we are passionate about this, and it's no surprise that these "picks," once again, give you solid and unique tips and tricks for executing outstanding customer service. Scoop up your favorites and create your own list of tips—train to them, be consistent with execution, and reap the rewards!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSo Picks #5: Wait- National Customer Service Week was last week?

Katie Scheer | Oct 11, 2016 9:24:00 AM

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Sam_Walton_Quote.pngYes, we are focusing on customer service again.  The Sam Walton quote is the eye opener that we all need in order to understand just how important it is to be masters of customer service.  Your customers hold the key to unlocking your business success, so if you are not treating them right and giving them what they need, your business will be locked down and shut down.  Now, we don't want this to happen, so take a moment to learn the 3 tips and 5 secrets relating to customer service.  All 8 are not rocket science concepts and don't require moving mountains in order to implement.  Just takes some understanding, implementation, and consistency.  The value will be felt—we can promise you that!

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProTip: Improve Your Customer and Employee Experience by Asking Questions

Michelle Nitchie | Oct 4, 2016 9:04:00 AM

Ear_to_the_Ground.pngConstantly query employees.  As a leader, you have to keep your ear to the ground and listen for the sound of complaints from your staff.  It helps to have a process in place to root out process problems and then follow up to make sure they're resolved.

-Lee Cockerell, Creating Magic

 

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Topics: Listening, Culture, Leadership and Management, Growth

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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