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ProTip: I'm Sorry - 6 Steps for Taking Personal Responsibility

Michelle Nitchie | Oct 22, 2015 10:00:00 AM

In today's high-stakes business games, not all errors are forgiven and forgotten, of course.  Some may even cost a person his or her job.  But in many cases, by taking responsibility and by solving the problem, you may navigate the troubled waters with little if any negative effect on your career.  To deny responsibility - to reflexively say, "That's not my fault!" - is almost guaranteed to infuriate everybody.

- Emily Post's The Etiquette Advantage in Business

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Topics: Business Skills, Confidence, Respect, Culture, Communication, Etiquette, Growth

6 Statistics About Sales Follow-Up You Need to Know

Katie Scheer | Oct 20, 2015 10:00:00 AM

Truth: Using a structured follow-up system is a guaranteed way to grow your business and revenue. And there’s more- great follow-up processes will give your business a huge advantage over less tenacious competitors. Now here's some sales and follow-up stats that will surprise and also guide you...

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Topics: Communication, Sales and Selling, Growth, Follow-Up

ProTip: Having Trouble Starting?  Try Starting Small.

Michelle Nitchie | Oct 15, 2015 10:00:00 AM

What is the key to your success?  Maybe just a little more training.  Maybe a slightly better method of planning.  Maybe just overcoming one tiny bad habit.  Maybe all of these and more.  Each change alone may be almost inconsequential, but when added up, a host of small changes can lead to incredible results!

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Topics: Business Skills, Goals, Growth

ProTip: A Simple Sign of a Team

Michelle Nitchie | Sep 3, 2015 10:00:00 AM

A group becomes a team when each member is sure enough of himself and his contribution to praise the skills of the others.

-Norman G. Shidle


It's easy to find information on how to build a team, but how do you know once you've got one?

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Topics: Teamwork, Culture, Growth

ProTip: Three Simple Goals from the Leaders in Etiquette

Michelle Nitchie | May 28, 2015 10:00:00 AM

Goals_for_Success

- Emily Post's The Etiquette Advantage in Business

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Topics: Business Skills, Goals, Innovation, Etiquette, Growth

Business & Life Tips That Should be Taught in School

Katie Scheer | May 5, 2015 10:00:00 AM

ABCHow many moments have you had where you think, "I wish that I had learned this sooner"?  I have these moments all of the time, but I also appreciate the journey it takes to get there since these lessons can be invaluable.  In business and in life, we must constantly grow and get better, and it's completely imperative to challenge ourselves each day so that we can be our best person. This is one of the keys to ongoing success and happiness.  An article in StumbleUpon truly piqued my interest and absolutely covers lessons that we all can benefit from learning (or embracing). 

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Topics: Goals, Training, Self Improvement, Growth

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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