When you are struggling, in a rut, or bored with your sales, it's time to go back to the basics.  Professional athletes do it, and you should too.  For example, let's say you are a track super star who is now losing races.  Your track coach will tell you to focus on swinging your arms from your shoulders (not with your elbows), relax your hands (rather than keeping them tightly balled), and more.  Small tweaks like these can shave seconds off your race time, which can lead you to 1st place again.  Similarly, if you want to improve your sales, "getting back to the basics" is the surest way for you, and your team, to improve your conversions which equates to an increased bottom line.  Being sloppy or lazy is not affordable in sales.  Here's the most basic tip for success: know how to ask the right questions so you can effectively feature and benefit sell with a smooth, polished, and natural approach.  This is a critical and very easy skill that is within your reach. Keep reading...

When you think of training, do you only think of it with a capital "T"? You are not alone, many of our customers come to us with the same thoughts, thinking that the only effective training is the formal, longer training class. We like to educate our customers that training can be so effective in small quick hits. For example, we find that our mystery shop's evaluations are perfect to use for swift training, not only for the manager/agent that was mystery shopped, but your entire team can learn from this exercise. For example, managers can take one or two points from a shop evaluation and use those topics to train the team. Managers can generically talk about the points that were made during the shop call and use our suggestions to train the team on how best to handle those points on future customer calls or situations.

We wish you all a wonderful, festive 4th of July from everyone here at ProSolutions!  We will be out celebrating on Thursday, and so all of our offices will be closed for the day. 

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

In one day, I had three disturbing customer service exchanges that left me wondering ~ why are some businesses making this harder than it has to be?  Three different businesses: a bank, a retail business, and an airline. One very clear take away, I felt invisible. Each exchange was smothered in handling the process and moving things to closure, vs. recognizing the person in front of them in need of help. 

The day starts with my alarm going off at 4:45 AM.  It’s early, but I get dressed and head to boot camp or go out for a run.  After my workout, I get home and make myself a cup of coffee.  It’s still quiet in the house, and I enjoy my coffee in peace and catch up on the news, followed by a quick shower.  My kids and husband head downstairs at 7:00 AM, and it’s a whirlwind of activity – eating breakfast, making lunches, getting backpacks packed, and everyone is out the door by 7:25 AM.  Everyone except me.  I’m fortunate enough to have a home office, so I head straight to work and can usually comb through emails and plan my day before most of my co-workers even log in.  It’s 8 AM, and I’ve accomplished a lot already and am ready to take on the rest of the day.