Each new year we like to review and highlight any significant trends surfacing in the industry. To help us this year, Sommet Education released a report that identifies the top trends that will influence the hospitality industry in 2019. Sommet examines 5 key areas discussed below, and the full report is linked above. Sommet says, "Despite the increasingly traversal nature of the hospitality industry, the importance of retaining the human touch and a customer-centric approach remains a common thread running through the key trends of 2019." I couldn't agree more. Personalized interactions should always be a company focus.