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Jana Love

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Tips on Better Teamwork

Jana Love | Apr 30, 2019 9:06:00 AM

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Teamwork...At the center of every high-preforming team is a common purpose that drives each member. This is a mission that goes above and beyond each of the individual team members. Each person has to commit and accept the rules that apply to your team, and this requires an extraordinary amount of trust, faith, and belief in one another. To be successful, the team's interests and needs must come first. Each team member's unique individual differences make up the team and make the team stronger. The word "team" is about focus and vision, and it is this collective effort that empowers a team and helps generate synergy ~ which fosters TEAMWORK

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Topics: Teamwork

YOUR PERSONALIZED TOUCH IS EVERYTHING

Jana Love | Mar 26, 2019 9:07:00 AM

FinalPersonalizationBlogWe are in the era of personalization. The modern customer today is part of a very large, dispersed, and educated group. They will always, and should always, expect the best value for their dollar. To answer that customer expectation, businesses and brands need to work diligently on providing a personalized experience for their customers. Getting it right in as close to "real time" as possible is what is key. And the only way to do that successfully is by knowing your customers and their wants and needs. Providing relevant and helpful experiences that are tailored to each customer's needs will always inspire loyalty. 

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SAY THIS, NOT THAT: LEARN HOW TO TALK POLICIES

Jana Love | Feb 19, 2019 9:48:00 AM

Blog SayThisNotThat Policies

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FIVE KEY HOSPITALITY TRENDS FOR 2019

Jana Love | Jan 22, 2019 9:04:00 AM

light-bulb-3667333_1920Each new year we like to review and highlight any significant trends surfacing in the industry. To help us this year, Sommet Education  released a report that identifies the top trends that will influence the hospitality industry in 2019. Sommet examines 5 key areas discussed below, and the full report is linked above. Sommet says, "Despite the increasingly traversal nature of the hospitality industry, the importance of retaining the human touch and a customer-centric approach remains a common thread running through the key trends of 2019." I couldn't agree more. Personalized interactions should always be a company focus. 

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THE ART OF LISTENING & COMMUNICATING

Jana Love | Dec 18, 2018 9:08:00 AM

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In the workforce, one of the most important things we need to be constantly working on is bettering our communication. This entails both listening and making sure that you are being correctly heard. A company cannot run without streamlined communication as it’s the foundation of success. Whether you are in a management role, or you are an employee, it is important to hone in on your communication and listening skills.  

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Topics: Being Attentive, Listening, Communication

THE INSIGHT OF KINDERGARTENERS: Customer Service 2018

Jana Love | Dec 11, 2018 9:04:00 AM

From the mouths of babes... For the last 5 years we have provided you with this segment during the holidays, and each year those darling 5 to 6 year old children give us, the Professional Customer Service people, a fun moment of pause. Their insights on the service industry are light, uncomplicated, and usually spot on. So, sit back and enjoy the innocent perspective of what a kindergartener thinks of customer service:

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Topics: Customer Service Skills, Customer Service, Humor

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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