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Jana Love

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TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Posted by Jana Love

Jan 16, 2018 9:07:00 AM

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Topics: Customer Experience, Communication, First Impressions and Greetings

From Our Tree To Yours...Happiest of Holidays

Posted by Jana Love

Dec 25, 2017 9:07:00 AM

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Topics: Thanks and Appreciation

The 2017 Insight of Kindergarteners: Customer Service

Posted by Jana Love

Dec 5, 2017 3:02:00 PM

This will be our 4th year in a row providing you with some darling holiday enjoyment during this wonderful time of the year. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service are so straightforward and simple. Children's thoughts are pure and non-complicated, and this is where the lesson comes in for the adults. 

So for your entertainment, we asked a group of kindergartners (5 and 6 years old) questions about customer service, and each year, we receive some very insightful answers. Their understanding on what good and bad customer service looks like to them is simple and basic and comes from a place of if it "feels good" or it doesn't. And, at the core of all that we strive for in providing good customer service, isn't that a great jumping off point to focus on? Simplifying the customer experience through these basic, yet insightful understandings are perhaps the real lesson. 

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Topics: Memorable Interactions, Customer Service, Communication

3 Important "You Rules" in Customer Service

Posted by Jana Love

Nov 14, 2017 9:06:00 AM

Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best. 

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Topics: Customer Service Skills, Being Attentive, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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